社区保安普遍存在的现象介绍 - 中特保武汉公司新闻_武汉中特保国际安保股份有限公司

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社区保安普遍存在的现象介绍

来源:http://www.hubeiztb.com发布时间:2018-11-14
队伍不稳定。由于受到工资待遇低、工作枯燥、事务繁琐、责任重大又不被人理解等多种因素的影响,社区保安队伍人员流动频繁,特别是每年春节前后,保安岗位空缺严重,人员招聘也很困难。而社区保安是比较特殊的岗位,需要保安员能够记业主姓名、相貌特征、居住的楼宇、楼层、单元、房号,以及社区内的消防设施、技防设施和其他公共设施的运行情况等。要对这些了如指掌,就需要保安员保持稳定,频繁变动既不利于社区的治安环境,也造成服务质量大打折扣。
The team is unstable. Due to the low salary, boring work, cumbersome affairs, heavy responsibility and not being understood and other factors, the community security team personnel flow frequently, especially around the Spring Festival every year, security posts vacancies are serious, personnel recruitment is also difficult. Community security is a relatively special position, which requires security guards to be able to record the owner's name, features, residential buildings, floors, units, room numbers, as well as the operation of fire fighting facilities, technical and defensive facilities and other public facilities in the community. To understand these, we need security guards to maintain stability. Frequent changes are not conducive to the community's security environment, but also cause a great discount in the quality of service.
社区保安整体素质较低。由于社会地位不高、待遇较低造成公司很难招进高素质人才,另一方面受供求关系影响,招人时门槛过低,保安员普遍只有初中文化程度,甚至还有小学文化程度,导致社区保安队伍综合素质也不高。目前,社区保安大多局限在人防水平上,以门卫、守护、巡逻为主,缺乏一专多能的实用型人才。而且部分保安员的防范意识、安全意识差,工作中时不时会出现巡逻效率不高或巡逻不到位的现象;有时在处置突发事件时不能灵活运用事先设定的预案;有的保安员服务态度差,会与业主发生不必要的冲突;特别是深夜值班,会出现空岗、脱岗、睡岗等情况,更有甚者监守自盗、偷窃业主的财物。
The overall quality of community security is relatively low. Because of the low social status and low salary, it is difficult for the company to recruit high-quality talents. On the other hand, due to the influence of supply and demand, the threshold of recruitment is too low. Security guards generally have only junior high school education, and even primary school education, which leads to the low overall quality of community security forces. At present, community security is mostly confined to the level of people's water proofing, mainly guarding, patrolling, and lack of practical talents with one specialty and many abilities. In addition, some security guards have poor awareness of prevention and security, and from time to time there are inefficient patrols or inadequate patrols in their work; sometimes they can not flexibly use the pre-set plans when dealing with emergencies; some security guards have poor service attitude and will have unnecessary conflicts with the owners; especially late night duty. There will be vacancies, deposts, sleeping posts and so on. Even more, they will steal and steal property from owners.
武汉保安公司
社区保安队伍管理混乱。由于规章制度陈旧,现有的各项规章制度过分强调保安员应该怎么做,而很少考虑公司应怎么做。不完善的管理制度没有让保安员产生良好的动力,再者由于缺员,直接造成了保安基层管理骨干在队员使用上出现了拆东墙补西墙的现象,基层骨干的很大一部分精力疲于应付缺员带来的各种问题,保安员也忙于各岗位间的加班,保安员的业余文化生活存在着自发性、盲目性的特点,缺乏有组织的、系统的建设,不利于社区保安队伍的建设和发展。
The management of community security forces is chaotic. Because of the obsolete rules and regulations, the existing rules and regulations overemphasize what security guards should do, and seldom consider what companies should do. Imperfect management system does not give security guards good motivation. Moreover, because of the absence of staff, the phenomenon of demolishing the east wall to make up the west wall appears in the use of the team members. A large part of the grass-roots cadres are tired of dealing with various problems caused by the absence of staff, and the security guards are busy with the addition of posts. Class and security guard's amateur cultural life has the characteristics of spontaneity and blindness. Lack of organized and systematic construction is not conducive to the construction and development of community security team.
队员对社区保安服务认识不足。社区保安服务的实质是保安与居民的合作,共同解决社区安全防范问题。在实际工作中,部分保安员没有树立以社区居民为核心、服务居民的思想,保安员与居民之问了解太少,造成保安工作中居民不配合,更不被居民理解或接受,工作较为被动。
Members of the community do not know enough about community security services. The essence of community security service is the cooperation between security and residents to solve the problem of community security. In practical work, some security guards do not set up the idea of serving the residents with the community residents as the core. They know too little about the questions of the residents, which results in the residents'incompatibility in security work, even less understanding or acceptance by the residents, and their work is more passive.
在和一位社区老保安的攀谈中,他告诉记者:我们社区保安的工作除了辛苦,还有艰辛无奈之处,看似清闲,其实时刻都需用眼观察,用脚巡逻另外,这个工作需要忍受寂寞无聊的煎熬,非常折磨人的肉体与意志。更何况,社区保安均是上了一定年纪的人群,从业纯粹为了养家糊口,要整天守着这份没有太大发展前景的工作,收入也不高待遇又不好,心里何尝不觉得郁闷无奈,这种心灵煎熬不比肉体劳累轻松多少。
In a conversation with an old security guard in the community, he told reporters that besides hard work, there are hardships and helplessness in our community security work, which seems to be idle. In fact, we need to observe with our eyes and patrol with our feet at all times. In addition, this work needs to endure the suffering of loneliness and boredom, which tortures people's body and will very much. What's more, community security is a group of people of a certain age, practicing purely for the purpose of supporting the family. They have to keep this job which has no great prospects for development all day long. The income is not high and the salary is not good. They feel depressed and helpless. This kind of spiritual suffering is no less relaxed than physical fatigue.
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